Shipping policy
SHIPPING DELIVERIES & RESTRICTIONS
i. When we ship your order, we indicate the carrier company, shipping date and estimated delivery date on Your Account page and in the shipment confirmation email. You can track your package in Your Orders.
ii. Your delivery progress tracker may include an Estimated Delivery Window. When available, it will also appear in Your Orders and notifications. It provides information about when you can expect deliveries. External factors, such as traffic, can affect delivery windows. They're not guaranteed and may be subject to change. Deliveries can arrive before or after estimated windows.
iii. If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. Our concerned delivery carrier will make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to us for a refund.
iv. You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbour. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time. For scheduled delivery, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.
RESTRICTIONS
i. The label on the outside of the package should only state the destination address, company name, and return address. We can't include any special labels or instructions on the package given by you. You can't send gifts anonymously to inmates; the collection address appears on the order invoice.
ii. If we're unable to the deliver your package to the address you selected, you'll see a notification at checkout. These restrictions can be related to local/state laws and statutes.
· Some carriers can't deliver to certain address types.
· We're restricted from shipping to your location due to government import/export requirements, manufacturer restrictions, or warranty issues.
· The seller doesn't offer international shipping.
10-DAY REPLACEMENT ONLY
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, accessories, user manual, other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
i. When we ship your order, we indicate the carrier company, shipping date and estimated delivery date on Your Account page and in the shipment confirmation email. You can track your package in Your Orders.
ii. Your delivery progress tracker may include an Estimated Delivery Window. When available, it will also appear in Your Orders and notifications. It provides information about when you can expect deliveries. External factors, such as traffic, can affect delivery windows. They're not guaranteed and may be subject to change. Deliveries can arrive before or after estimated windows.
iii. If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon will send an e-mail to the e-mail address on file. Our concerned delivery carrier will make three delivery attempts on consecutive days. If the third delivery attempt is unsuccessful your package will be returned to us for a refund.
iv. You may find that the tracking will sometimes show that a package has been delivered, but you haven't received it. In these instances, check to see if the package was left with a receptionist or neighbour. Deliveries can occur between 6:00 a.m. and 10:00 p.m. local time. To avoid disturbing you, our drivers will knock on the door, ring the doorbell, or directly contact you for delivery only between the hours of 8:00 am - 8:00 pm local time. For scheduled delivery, our drivers will place a call to the phone number you provided for your order, but will not attempt to deliver the package outside the time frame of 8:00 a.m. to 8:00 p.m. unless they are able to reach you. You can visit Find a Missing Package That Shows As Delivered for more information. If you checked these places, and you still can't locate your package, please contact us and we'll be happy to look into it for you.
RESTRICTIONS
i. The label on the outside of the package should only state the destination address, company name, and return address. We can't include any special labels or instructions on the package given by you. You can't send gifts anonymously to inmates; the collection address appears on the order invoice.
ii. If we're unable to the deliver your package to the address you selected, you'll see a notification at checkout. These restrictions can be related to local/state laws and statutes.
· Some carriers can't deliver to certain address types.
· We're restricted from shipping to your location due to government import/export requirements, manufacturer restrictions, or warranty issues.
· The seller doesn't offer international shipping.
10-DAY REPLACEMENT ONLY
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
Please keep the item in its original condition, with outer box or case, accessories, user manual, other accompaniments in manufacturer packaging for a successful return pick-up.
We may contact you to ascertain the damage or defect in the product prior to issuing replacement.